NEW Sept 16th 2009

Help Desk Desktop Support

Description of Services:

• Ability to customize the Mac or Wintel operating system (wallpaper, shortcuts/aliases, screen colors, sounds pointers, screen-saver, etc.) Ability to install/configure a shrink-wrap application on a Mac or PC. Ability to install/configure internally developed applications.
  Demonstrated ability to configure a Mac or PC and it's peripherals for connection to a large network using TCP/IP. Understanding of computer related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) Understand preparation and steps necessary to prepare and rebuild a PC or Mac operating system from scratch and from an image. Demonstratable experience trouble-shooting an operating system and shrink-wrapped application problems. Experience teaching people basic networking, Windows, and Mac operating system basics.
  Understanding of, and ability to use “Help Desk” and other documentation tools designed for help desks. Ability to work in a fast paced environment with minimal supervision at times.
  Normal working hours are 8 am to 5 ppm Central Time Zone, Monday through Friday. May require shifting work hours to accomodate work request requirements.

• Behavior Characteristics:
  Cooperative, friendly, helpful, good listener, customer service oriented. Excellent customer service attitude and behavior, and excellent communication skills in stressful or tense situations.

Requirements:

Skill Required

• Communication Skills Required 5  Years
• Organizational Skills Required 5  Years
• Prioritization Skills Required 5  Years
• Time Management Skills Required 5  Years
• Self-Direction Required 5  Years
• PC Experience Required 3  Years
• Mac Experience Required 3  Years
• Basic Networking and Software Knowledge Required 3  Years
• Teaching Windows, Mac OS and Networking basic skills Required 2  Years
• Familiarity of Mayo and Mayo Campus Highly desired 2  Years

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Level One Support for MICS

Description of Services:

• The consultant will provide Level One Support for the following MICS LastWord applications: Enterprise Orders, Pharmacy, and Flowsheets. Additional assignments may include software verification or test plan development. The Hospital Medications and Orders Unit Head and the Enterprise Orders Team Leader will approve the specific assignments. Experience providing Level One Support in a healthcare environment and LastWord knowledge are highly desired. Must maintain strict confidentiality of information, exhibit strong customer service skills, professional attitude, and the ability to work effectively as a team member.

Requirements:

• 2 Years strong Customer Service Skills
• 1 Year Windows XP
• 6 Months Working in a team environment

Desired:

• 1 Year Configuration of Network Printers
• 6 Months:
  • GE Centricity / IDX Lastword
  • Telephone Support

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Help Desk PC Specialist  –  Part-time

Description of Services:

• Receive reports of problems or other issues regarding computers and related technologies, troubleshoot and resolve or escalate those problems or issues, and document all of the foregoing.
• Hours:  Thursday 6:00 p.m. – 10:00 p.m., Saturday 7:00 a.m. – 3:00 p.m. and
  Sunday 7:00 a.m. – 3:00 p.m.

Requirements:

• Associates degree or 3-5 years equivalent experience
• Typing 25+ wpm
• Self Directed
• Team Player
• Prioritization Skills
• Time Management
• Negotiation
• 2 Years Excellent Written Communication
• 3 Years Excellent Spoken Communication
• 3 Years Windows Operating System Support
• 3 Years Customer Support Over the Phone

Desired:

• 2 Years Intel/Mac Hardware
• 1 Year VMS/MVS/CICS Operations
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Tandem Analyst Programmer

Description of Services:

• Developer to work with the Tandem-based health care application package (GE-IDX LastWord). Located on site in Rochester MN. Must have experience in Tandem applications development, COBOL, SCOBOL, NS-SQL, ENSCRIBE, INSPECT, and TACL. GE-IDX Lastword or CareCast experience desirable.
  • Good communications skills. Comfortable in a team environment. Self-directed and self-motivated.

Requirements:

• 3 Years Experience in:
•  Tandem Applications Development, 3 Years Experience.
• Scobol
• ENSCRIBE
• Nonstop SQL
• TacL

Desired:

• 2 Years Experience in:
• Screenbuilder Experience
• LastWord Patient List Knowledge
• Java Experience
• .Net Experience

 

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Tandem Analyst Programmer – 9 month position

 
Description of Services:  


• The individual must have experience working with GE Centricity Enterprise inbound/outbound orders interface and inbound results interface. The candidate must know NAI and HL7.
  •  Good communications skills. Comfortable in a team environment. Self-directed and self-motivated.
    
 

Requirements: 


• 3 Years Experience:
  • Tandem
  • Nonstop SQL
  • GE Centricity Enterprise 6.x
  • GE LastWord NAI Skills
  • HL7
 


  Desired: 
 

 
• 3 Years Experience:
  • HIE Development/TacL Programmer
  • Scobol
  • TacL
 

• 1 Year Experience:
  • Web Services
  • JAVA

 

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Web Developer - User Interface Designer/Developer 

Description of Services:

• The Front-end Designer/Developer is responsible for creating and/or translating screen designs into application user interfaces using front-end user interface programming (DHTML, CSS, XML, JavaScript, and AJAX). Must have understanding of relevant standards and guidelines regarding accessibility, usability, and W3C DOM. Must have ability to articulate complex design problems and solutions.
  • Excellent business relationship management skills. Organized, highly productive self-starter. Detail oriented.

Requirements:

• Bachelor's degree in Computer Science, Human-Computer Interaction (HCI), Interactive Design or related field.

 

• 3 Years Experience:
  • User interface design for large scale web site
  • Prototyping, interaction flow diagrams, use cases, wire frames
  • Visual/graphic design
  • DHTML, CSS, XML, JavaScript, AJAX

   

 

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Web Developer - J2EE Programmer

Description of Services:

• The IT Section of Education Support Systems is seeking a skilled, Analyst/Programmer, to join the newly formed Enterprise Learning System (ELS) team. ELS is a knowledge management system which will provide point of care access to clinical information, portals to more in-depth learning and an individual learning portfolio. This foundation based initiative is high profile, targeting an aggressive development/implementation. The candidate selected, will work with a dynamic team in developing software in the J2EE/Websphere/Rational Application Developer environment. The candidate is required to work on-site at Rochester, MN. Candidate will participate in an on-call, after-hours rotation.

 

• Flexibility to shift with priorities. Willingness to assist/educate other technical Mayo staff. Easily works with others and is comfortable working in somewhat open office space.

 

Requirements:

• 4 Years Experience:
• Java in J2EE
• Commercial relational database
• Experience in structured environment
•  3 Years Experience:
• Rational Application Developer
• Websphere
• Application/systems integration
•   2 Years Experience:
•  AJAX and/or Web2.0 related frameworks

Desired:

• 2 Years Experience in:
• Oracle
• Natural Language Processing